Booking terms and conditions

Booking a place on one of our public workshops means you agree to the following terms and conditions:

Payment terms

Payment must be received before the start of the course or within 30 days of invoice date, whichever is the sooner. International bookings will not be confirmed until payment has been received.
We accept payment by direct credit, cheque or selected credit/debit cards.

Cancellations, transfers and non-attendance

All cancellations and requests to transfer must be made in writing to Cognitus either by email, letter or phone on 020 0845 8900 499, and will be acknowledged in writing.

There is no charge for cancellations received 61 or more days before the start of the course.
Cancellations received 29-60 days before the start of the course are subject to a cancellation fee of 25 per cent of the course fees.
Cancellations received 15-28 days before the start of the course are subject to a cancellation fee of 50 per cent of the course fees.
Cancellations received 0-14 days before the start of the course are subject to a cancellation fee of 100 per cent of the course fees.
If the participant fails to attend the course, the full course fees are payable.

We reserve the right to cancel a course/certificate programme at any time and offer an alternative date, a credit or a refund without any liability for consequential or indirect loss. Programmes are correct at the time of going to print. However, alterations may occasionally be necessary due to circumstances beyond our control.

Transfers

There is no charge for transferring to an alternative course date, provided the request is received 29 or more days before the start of the course. One free transfer can be made after which there will be a £100.00 administration charge for each further request.
Requests to transfer received 15-30 days before the start of the course will be subject to a transfer fee of 20 per cent of the course fees.
Requests to transfer received 0-14 days before the start of the course will be subject to a transfer fee of 30 per cent of the course fees.